Mining Event Logs to Support Workflow Resource Allocation

Currently, workflow technology is widely used to facilitate the business process in enterprise information systems (EIS), and it has the potential to reduce design time, enhance product quality and decrease product cost. However, significant limitations still exist: as an important task in the context of workflow, many present resource allocation (also known as ‘‘staff assignment’’) operations are still performed manually, which are time-consuming. This paper presents a data mining approach to address the resource allocation problem (RAP) and improve the productivity of workflow resource management. Specifically, an Apriorilike algorithm is used to find the frequent patterns from the event log, and association rules are generated according to predefined resource allocation constraints. Subsequently, a correlation measure named lift is utilized to annotate the negatively correlated resource allocation rules for resource reservation. Finally, the rules are ranked using the confidencemeasures as resource allocation rules. Comparative experiments are performed using C4.5, SVM, ID3, Naïve Bayes and the presented approach, and the results show that the presented approach is effective in both accuracy and candidate resource recommendations. 2012 Elsevier B.V. All rights reserved.